We love uncovering tricks that make mundane tasks quicker and easier. Curbside order pickup is common – but have you heard of curbside returns? Curbside return service is still rare, but can be a huge time saver, compared to waiting in line at guest services.
We’ve tracked down four retailers that offer curbside return services to help you save time.
What Are Curbside Returns?
Curbside return services are the reverse of curbside pickup. They allow you to bring an unwanted item back to the store, wait in your car and hand it over.
Retailers try to keep competitive by offering generous return policies, but going into the store and waiting for customer service can be a lengthy and frustrating process.
Some retailers experimented with curbside returns during the pandemic but then dropped them as social distancing rules relaxed. Target, however, is a notable exception as they’re expanding services starting in the fall that will allow for curbside returns along with curbside Starbucks delivery.
Retailers That Have Curbside Returns
What they are known for: This popular big box retailer is known for being a one-stop shop for clothing, toys, electronics, home goods, furnishings, groceries and much more. With almost 2,000 stores and a robust online business, Target offers everyday low prices and often collaborates with designers to make sure they tempt its customers with trendy, stylish and affordable products.
What to know about their curbside services: Target’s curbside service is called Drive Up. In order to take advantage of this service, you’ll have to install the Target app on your smartphone, which can be downloaded for free through the Apple App store or from Google Play. At publication time, this service only offers curbside pickup.
How to make returns curbside at Target: You can’t do curbside returns at Target quite yet. Target announced recently in a press release that it will start offering curbside returns in Fall 2022. The added return services will be available with the Target app.
But the wait will be worth it – also coming this fall is also the ability to pick up a Starbucks order at the same time as your contactless shopping and returns. Plus, Target is expanding its “backup” item functionality (including beauty and household essentials), which means you’ll have options to substitute items if your first choice item is not available.
What they are known for: Nordstrom is a department store known for its fashion-forward clothing for women, men and kids. They also sell accessories, jewelry, luggage, bedding and bath items, home decor, tabletop, kitchen products and more.
What to know about their Curbside Services: Nordstrom offers curbside pickup and returns at all its stores. There are some exceptions to this service. For example, they aren’t able to accept curbside returns for fine jewelry, designer items, opened baby gear or Nordstrom Rack times.
How to make returns curbside at Nordstrom:
- Log in to your Nordstrom account and navigate to your purchases.
- Select items you want to return and select a reason.
- Select Return in store – curbside available!
- Select Submit Return.
- Exact directions will be emailed to the email address associated with your Nordstrom account.
- Refunds can be expected within five to seven business days after your visit.
Additional information: Nordstrom offers a free customer loyalty program called The Nordy Club.
Dick’s Sporting Goods
What they are known for: Dick’s Sporting Goods is known for its variety of sports equipment for baseball, basketball, football, hockey, soccer, swimming, tennis and much more.
What to know about their Curbside Services: Dick’s Sporting Goods offers flexibility for its customers. You can order items online and opt to pick up at your local store curbside. You can also return items curbside as long as your item qualifies for returns following the general rules and timeframe (usually 30 days) of its return policy.
How to make returns curbside at Dicks Sporting Goods:
- Place your items for return in your vehicle’s trunk.
- Drive to your local Dick’s Sporting Goods store and call the store phone number to alert the sales people you have arrived.
- Prepare to read the receipt or order number to the sales associate.
- Stay in your vehicle with the trunk open or unlocked for a truly contactless experience.
- An e-receipt will be provided to confirm your return was processed.
Additional information: You can use curbside returns only for items you purchased with a debit card or credit card. They will not accept curbside returns for items paid for with cash or gift cards.
What they are known for: This retailer is known for its discount name brand shoes for women, men and children. They also sell clothing and accessories.
What to know about their Curbside Services: DSW offers the option to buy online and pick up your order (often within two hours), with curbside service offered at most locations. You’ll have to confirm your location offers this service, check store hours and be sure to park in the spots marked for curbside service.
How to make returns curbside at DSW:
- Bring your items for return along with the receipt during store hours.
- When you arrive, call the number listed on the curbside service sign.
- A sales associate will come out to your car and process your return.
Additional information: You can donate your gently used shoes via the curbside service.
Just place items in a plastic bag, call the phone number and the associate will come collect your donation and even apply points to your DSW VIP rewards account.